Delivery Process — Quote → Payment → Digital Files

Clear, fast, and secure. Three simple steps from request to on-time digital delivery.

  1. 1

    Request a Quote

    Share your files and requirements. We confirm price and turnaround before any payment.

  2. 2

    Complete Secure Payment

    Pay through encrypted checkout. You’ll receive email updates as we work.

  3. 3

    Final Delivery

    Receive your finished files digitally—on time and ready to use.

Get Your Free Quote Today

Tell us about your project and receive a no-obligation estimate within 24 hours.

Frequently Asked Questions

Quick answers about quotes, payments, turnaround, delivery, and support at Trudelle.store.

  1. How do I get a free quote?
    Submit your project details and files through our quote form. We’ll review scope, confirm pricing, and share an estimated delivery time—no obligation.
  2. What is your typical turnaround time?
    Delivery depends on size and complexity:
    • Small documents (1–3 pages): 24–48 hours
    • Medium projects (4–20 pages): 3–5 business days
    • Large/technical projects: timeline confirmed before payment
    Expedited service is available on request.
  3. How will I receive the final files?
    We provide digital delivery only. You’ll receive your files by email and through your Trudelle.store account, ready to download and use immediately.
  4. Which file formats do you deliver?
    We match your needs: PDF for certified documents; DOCX/XLSX/PPTX for editable files; and JSON/XML/XLIFF for website or app localization. Ask if you need a specific format.
  5. Are your translations certified and accepted by institutions?
    Yes. Certified translations include a signed statement of accuracy and are suitable for use with government agencies, universities, and other institutions (e.g., USCIS).
  6. What payment methods do you accept?
    We accept major cards and other secure payment options offered at checkout. Payments are encrypted and processed by trusted providers.
  7. What is your cancellation and refund policy?
    Orders can be canceled if work hasn’t started (typically within 12 hours). Completed translations that meet agreed requirements are non‑refundable. If we’re at fault or unable to complete your order, we’ll offer a correction, partial, or full refund as appropriate.
  8. How do you protect my documents and data?
    We maintain strict confidentiality. Only authorized linguists access your files, and we never sell or share documents with third parties. See our Privacy and Cookie Policies for details.
  9. Can you handle urgent or high‑volume projects?
    Yes. We scale with dedicated project management and can prioritize urgent requests. Share your deadline in the quote form and we’ll confirm feasibility and cost.
  10. Do you offer revisions?
    We provide corrections if the delivered work doesn’t match the agreed scope or specs. Report issues within 7 days and we’ll resolve them promptly.

Why Shop With Us

Minimal, clear, and reliable — three essentials for a great experience.

  1. Fast Delivery

    Quick turnaround and on‑time digital delivery, every time.

  2. Secure Payment

    Encrypted checkout and trusted processors protect every transaction.

  3. Customer Support

    Friendly help from real people when you need it.